Unintended Consequences

A term used to describe a set of results that was not intended as an outcome. Though unintended consequences may be anticipated or unanticipated, they should be the product of specific actions within the process. The concept of unintended consequences is part of the Six Sigma philosophy and encompasses three types of results: positive effects, potential problems that may result in a reduction of quality, and negative effects.

Share your love

Leave a Reply